You can now access a video appointment with one of our advisers, click the link to check availability.
Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money, and brings your advice closer to home.
Instead of travelling to an office, you enter our online waiting area. The advice service is notified when you arrive, and your adviser will join you when ready.
There is no need to create an account.
No information you enter is stored, without your permission.
We will ask for your name and telephone number,
(and optionally, your date of birth, to help find you uniquely if you have contacted us previously).
What do I need to make a video call?
A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.
A private, well-lit are where you will not be disturbed during the consultation
Web-camera, speakers and microphone already built into laptops or mobile devices.
One of these:
Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
Safari web browser on and Apple iMac, MacBook, iPad or Iphone
Smartphone and tablet users, if you can connect to a home or work Wi-Fi network to avoid using you mobile data allowance
How much internet data will I use?
You don’t use any data while waiting for an adviser to join you. A video call uses a similar amount of data to Skype or Facetime.
Is it secure?
Video calls are secure; your privacy is protected.
You have your own private video room that only authorised advisers can enter.
How much does a video call cost?
The video call is free (except for your internet usage)