About the Citizens Advice service

We aim to:

  • provide the advice people need for the problems they face
  • improve the policies and practices that affect people’s lives.

We value diversity, promote equality and challenge discrimination.

Established in 1939 as an emergency war service, the Citizens Advice service has developed into the UK’s largest independent advice provider.

What does the Citizens Advice service do?

Provide advice

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online. Between them, Local Citizens Advice make advice available from over 3,500 locations in England and Wales including high streets, community centres, doctors’ surgeries, courts and prisons.

Every year the service helps over 2 million people with more than 7 million problems relating to issues including debt, benefits, employment, housing and immigration. Advisers help clients to fill our forms, write letters, negotiate with creditors, and can even represent them at court or tribunal.